Returns are often perceived as a necessary evil, something we have to endure in order to progress.
However, when properly understood and used, they can become an invaluable resource for improving not only your skills, but also the way you interact with others.
This guide offers an in-depth exploration of how to transform feedback into an engine for personal and professional growth.
Before exploring how to receive returns, it's essential to understand what they really are. Feedback isn't simply criticism or praise; it's a form of communication designed to help you adjust your behaviors to better achieve your goals.
Types of feedback:
Constructive feedback: this aims to improve your performance by offering specific suggestions on what you can do better.
Positive feedback: this recognizes what you're doing well and encourages you to continue along that path.
Negative feedback: although it can be hard to hear, this feedback points out mistakes or areas where you need improvement.
By distinguishing between these different types of feedback, you can approach them with better mental preparation, which is crucial to using them effectively.
Receiving feedback doesn't start the moment someone gives it to you; it starts long before, by creating an environment where people feel safe to share their honest thoughts. Without such an environment, feedback is likely to be superficial or non-existent.
Create a framework of trust:
Establish strong relationships: people are more likely to be honest with you if they feel respected and understood.
Encourage transparency: let your colleagues know that you value feedback and won't take it personally.
Lead by example: give feedback yourself, and do so constructively to show how you'd like feedback to be given to you.
Waiting for feedback to come to you can be a mistake. To maximize their value, you need to actively solicit them, and in the right way. It's not just a matter of asking "What do you think?" but of asking the right questions that will guide the person towards useful answers.
Questions to ask:
What could I have done differently in this situation? This prompts the questioner to think about alternatives that you may not have considered.
Is there a time when you'd have done something differently?
Is there a moment when you felt I could have communicated better? This helps you identify potential flaws in your communication.
Will you give me a specific example of something I did well? This type of question helps to highlight your strengths, which is just as important as knowing your weaknesses.
If you can't give me a specific example of something I've done well, I'd like to know what it is.
Active listening is the key to understanding feedback in depth. It's not just about paying attention to the words, but also decoding the emotions and intentions behind them. Active listening requires complete presence and non-judgment.
Active listening techniques:
Eye contact: maintaining eye contact shows the person that you are engaged and take their words seriously.
Paraphrasing: repeat what you've heard in your own words to check that you've understood correctly.
Avoid interruptions: let the person express themselves fully before responding. This often reveals deeper information.
Avoid interruptions.
Receiving feedback is one thing, but interpreting it correctly is another. Not all feedback is equal in terms of quality and relevance. It is therefore crucial to know how to analyze the information received in order to draw useful conclusions.
Analytical methods:
Look for patterns: if several people give you similar feedback, it's a strong sign that these aspects deserve your attention.
Contextualize feedback: consider the situation in which the feedback was given. Was it a stressful moment for the person? This could influence his or her point of view.
Prioritize feedback.
Prioritize feedback: not everything is equally important. Focus on the feedback that's most in line with your long-term goals.
Prioritize feedback: not everything is equally important.
It's natural to feel strong emotions when receiving feedback, especially if it's critical. Learning to manage these emotions is crucial to being able to use feedback constructively.
Emotional management techniques:
Deep breathing: it may sound simple, but taking a moment to breathe before responding can help you calm your emotions and respond more rationally.
Accepting discomfort: recognizing that feedback can be hard to hear is the first step to accepting it more easily.
Seeking to understand rather than react: try to see criticism as a learning opportunity rather than a personal attack.
The real power of feedback lies in what you do with it. Once you've received, listened to and interpreted the feedback, it's time to take action. The actions you take based on feedback can be simple adjustments or significant changes in your approach.
Planning and implementation:
Establish an action plan: write down the changes you need to make and set clear milestones for achieving them.
Monitor your progress: create performance indicators that will enable you to measure the impact of the actions you've taken.
Request further feedback: once you've implemented changes, solicit further feedback to see if your actions have had the desired effect.
Feedback shouldn't be a one-off activity. To truly leverage this tool, it must be integrated into an ongoing culture where returns are regularly exchanged and used as a means of constant growth.
Strategies for a feedback culture:
Institute regular feedback moments: whether at team meetings or during individual reviews, make sure that feedback is part of the routine.
Use anonymous feedback tools: sometimes people are more honest when they can give anonymous feedback. Consider using surveys or suggestion boxes.
Show feedback results: when you've acted on feedback and it's paid off, share these results with the team to show the importance of this exchange.
Feedback, whether positive or negative, is a powerful lever for continuous improvement. By understanding their nature, creating a supportive environment, actively listening, and acting on the feedback you receive, you can turn every interaction into a learning opportunity. Integrate feedback into your daily routine and make it a pillar of your personal and professional growth.